1. INTRODUCTION

1.1 By accessing or using the website and services of NOMA Hair & Beauty (the “Company”, “we”, “us”, “our”), you agree to be bound by these Terms & Conditions (“Terms”), our Privacy Policy and any other policies referenced herein.
1.2 If you do not agree with any part of these Terms, you must not use our website, place an order, or book any services.
1.3 These Terms apply to all visitors, users and others who access or use the website or purchase products or services from us (“you”, “your”, “customer”).

2. DEFINITIONS

2.1 “Products” means human hair extensions, raw hair, virgin hair, braiding services, accessories, or any other items made available for sale through our site or services.
2.2 “Services” means braiding, styling, consultation, or any other beauty services provided by the Company.
2.3 “Order” means your accepted request to purchase Products and/or Services pursuant to these Terms.
2.4 “Website” means the Company’s website including all pages, content, and functionalities.

3. PRODUCTS AND SERVICES

3.1 We endeavour to display the Products accurately. However, colour, length, texture, and appearance may vary slightly from images or descriptions due to natural human‑hair variation or photo display differences.
3.2 The Products are intended for personal use only. They must be used and maintained in accordance with the care instructions provided.
3.3 Services are provided in accordance with the appointment we agree with you. Cancellations or rescheduling will be governed by clause 7 below.
3.4 We reserve the right to discontinue or modify Products or Services at any time without notice.

4. ORDERING & PAYMENT

4.1 When you place an Order, you represent that you are legally capable of entering into binding contracts and are at least 18 years old (or the age of majority in your jurisdiction).
4.2 Payment must be made at the time of purchase, unless otherwise agreed. We accept the payment methods displayed on our Website.
4.3 Once payment is processed and your Order is accepted, a contract is formed between you and the Company.
4.4 You are responsible for ensuring that all details you provide for your Order (including delivery address, payment info, contact‑details) are correct.
4.5 We may refuse or cancel your Order at our sole discretion, for example if there is an error in the description or pricing of a Product, or if we suspect fraud.

5. SHIPPING & DELIVERY

5.1 We strive for fast and reliable delivery. Domestic orders may arrive as early as the next day (subject to processing and courier availability).
5.2 International orders may take longer; you are responsible for any customs duties, taxes or import charges.
5.3 Once an Order leaves our facility, we are not liable for delays, damage or loss caused by the courier or shipping services. You must report issues in accordance with clause 6.
5.4 We will provide tracking information when available.
5.5 If you request a delivery option such as “leave in safe place” or “pick up point”, you accept any risk associated with leaving the product unattended.
5.6 Processing time typically begins once payment is confirmed—Orders cannot be modified once processing has begun.

6. RETURNS, EXCHANGES & REFUNDS

6.1 Quality Assurance: Every product goes through strict quality checks to ensure only premium, authentic hair is delivered.

6.2 Return Authorisation: Returns are accepted only after assessment and approval. Items sent without authorisation or to the wrong address will be refused and held until a new shipping fee is paid.

6.3 Condition of Return: 

Returned items must be in original, unused, and pristine condition.

Hair must not be combed, washed, coloured, styled, cut, or tampered with.

Bundle ties or seals must remain intact.

6.4 Return Window: All approved returns must be received within 14 days from the delivery date.

6.5 Domestic/International Returns: To ensure a smooth return process, all returns must be approved by our team prior to being sent back. Unauthorised returns or refused deliveries (“return-to-sender”) may be declined or subject to a 10% restocking and handling fee, in addition to the original shipping cost. This helps cover processing, quality control, and logistics associated with returned items.

6.6 Defective or Incorrect Items:

If your item is defective or incorrect, contact us within 48 hours of delivery with photos. Once reviewed and approved, we will offer a refund, exchange, or replacement.

6.7 Return Shipping Costs: Customers are responsible for all shipping and handling fees on returns. We recommend using a tracked and insured courier, as we are not liable for lost or damaged packages.

6.8 Processing Time: Please allow 7–10 business days from the date we receive your return for processing and refunding. Exchange timelines may vary depending on stock availability.

6.9 Our Promise: At NOMA Hair & Beauty, we value honesty, care, and quality. Every return is handled fairly to ensure our clients always experience luxury with integrity.

7. APPOINTMENTS, CANCELLATIONS & RESCHEDULING

7.1 For Services, you must arrive at the scheduled time; late arrival may result in a late fee, reduced service or cancellation without refund.
7.2 Cancellations or reschedule requests must be made at least 48 hours before the appointment time to avoid a cancellation fee (see booking site for more)
7.3 If you fail to attend or cancel without proper notice, your deposit (if any) may be forfeited.

8. CARE & MAINTENANCE

8.1 We provide care instructions for Products; you must follow them to preserve warranty (if any) and longevity of the Product.
8.2 Use of heat styling, chemical treatments, colouring, or other alteration may void any warranty or guarantee.
8.3 The Company is not liable for damage caused by misuse, improper care, extreme styling or other external factors beyond our control.

9. INTELLECTUAL PROPERTY

9.1 All content on our Website (including text, graphics, logos, images, videos, design) is our property or licensed to us and is protected by copyright, trademark and other laws.
9.2 You may not reproduce, distribute, modify, transmit, publish, create derivative works of, or otherwise exploit this content without our express prior written consent.
9.3 All brand, product and service names appearing on the Website are trademarks or trade names of the Company or its affiliates or licensors.

10. USER ACCOUNTS

10.1 If you create an account on our Website, you are responsible for maintaining the security of your account credentials and for all activities under your account.
10.2 You must notify us immediately of any unauthorized use of your account.
10.3 We reserve the right to suspend or terminate your account, refuse any further access, or delete content if we believe you have breached these Terms.

11. CONTRIBUTIONS & USER‑GENERATED CONTENT

11.1 If you submit any reviews, comments, images or other content (“Contributions”) to our Website or tag or otherwise make available such content in association with our brand (including social media) you grant us a perpetual, worldwide, royalty‑free, transferable and sublicensable licence to use, modify, reproduce, adapt, publish and display your Contributions in any media.
11.2 You represent and warrant that you own or otherwise control all rights to your Contributions and have rights to grant the licence above.
11.3 You also waive any moral rights in the Contributions and consent to the use of your name or likeness in connection with your Contributions.
11.4 We have the right (but not the obligation) to monitor, edit or remove your Contributions at our discretion.
11.5 You must comply with all applicable laws and these Contribution Standards:
a) Contributions must be accurate if they state facts; genuine if opinions.
b) They must not contain defamatory, obscene, hateful, violent, illegal or infringing material.
c) They must not impersonate any person or misrepresent a relationship with the Company.
d) They must not contain computer viruses or other malicious code.
11.6 We shall not be liable for any loss or damage resulting from your Contributions and you remain responsible for any breach of the above.

12. WARRANTIES, LIMITATION OF LIABILITY & INDEMNITY

12.1 Except as permitted by law, we disclaim all warranties — express or implied — including but not limited to implied warranties of merchantability, fitness for a particular purpose, non‑infringement and accuracy of information.
12.2 We do not guarantee that use of our Website, Products or Services will be uninterrupted or error‑free.
12.3 To the fullest extent permitted by law, the Company, its officers, directors, employees, suppliers and agents shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits, revenue, data or business opportunity, arising out of or in connection with your use of the Website, Products or Services, whether in contract, tort (including negligence), strict liability or other theory, even if advised of the possibility of such damages.
12.4 If you cause damage through improper use of the Products or Services, you agree to indemnify and hold harmless the Company from any claim or loss arising therefrom.
12.5 Some jurisdictions do not allow the exclusion or limitation of certain liabilities. If you are in such a jurisdiction, some of the exclusions in this clause may not apply to you, and you may have additional rights.

13. PRICE & AVAILABILITY

13.1 All prices are as stated on our Website at the time of order (unless an obvious error). We reserve the right to change prices at any time without notice.
13.2 The price for any Product excludes delivery, customs duties, taxes, or other charges unless stated otherwise.
13.3 We aim to keep our inventory up to date, but availability of Products may change. We reserve the right not to fulfil any Order if the Product is unavailable, and will refund any payment made for such a Product.
13.4 Descriptions, specifications, images and sizes of Products are for illustrative purposes only. Minor differences may occur.

14. CANCELLATION BY US

14.1 We may cancel or refuse to fulfil your Order (in full or in part) in circumstances including but not limited to: (a) product or pricing information error; (b) your failure to make payment when due; (c) your breach of these Terms; (d) suspected fraudulent or illegal activity.
14.2 If we cancel an Order after you have paid, we will refund the relevant amount promptly.

15. GOVERNING LAW & JURISDICTION

15.1 These Terms, your Order and any non‑contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of the State of Colorado, United States (unless otherwise specified).
15.2 You agree to submit to the non‑exclusive jurisdiction of the courts of Colorado for any dispute arising out of or relating to these Terms or your Order.

16. PRIVACY AND DATA PROTECTION

16.1 All personal data we collect is handled in accordance with our Privacy Policy, which is incorporated into these Terms by reference.
16.2 You consent to our collection, processing and storage of your personal data for the purposes of order processing, delivery, customer service, marketing (where you have opted in) and legal compliance.
16.3 You have rights under applicable data protection law (including access, correction or erasure of your personal data).

17. SEVERABILITY & WAIVER

17.1 If any provision of these Terms is found to be invalid, illegal or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.
17.2 The Company’s failure or delay in enforcing any right under these Terms shall not operate as a waiver of that or any other right.

18. ENTIRE AGREEMENT & ASSIGNMENT

18.1 These Terms constitute the entire agreement between you and the Company concerning your use of our Website, purchase of Products or Services and supersede any prior or contemporaneous communications or proposals.
18.2 You may not assign, transfer, delegate or subcontract any of your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time without notice.

19. CHANGES TO THESE TERMS

19.1 We may revise or update these Terms at any time. The revised Terms will be effective from the date they are published on our Website.
19.2 By continuing to use our Website, place an Order or engage our Services after such revisions, you agree to be bound by the revised Terms.
19.3 It is your responsibility to check these Terms periodically for updates.

20. LINKS

NOMA Hair & Beauty has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by NOMA Hair & Beauty of the site. Use of any such linked web site is at the user’s own risk.

By placing an Order, booking a Service or continuing to browse our Website you acknowledge that you have read, understood, and agreed to these Terms & Conditions.